Shipping & Delivery Policy

Where We Deliver

We deliver across India through our courier partners. A small number of remote pincodes, island locations and restricted or military areas are not serviceable. If your delivery address turns out to be one of them, we contact you before processing the order and refund you in full — you are never left waiting on a parcel that cannot be sent.

Dispatch Time

• Ready-stock items — dispatched within 1–2 business days of your order being confirmed.
• Engraved or personalised items — dispatched 3–5 business days after you approve the artwork. Each piece is made to order, so the clock starts at your approval, not at checkout. Sending us your names, text or logo promptly is the single biggest thing you can do to get an award delivered sooner.

If a large order or a high-volume period means we need longer than this, we tell you before we start production rather than after.

Orders are not dispatched or delivered on Sundays or public holidays.

Delivery Time

Counted from dispatch, not from when the order was placed:

• 2–4 business days — within our home state.
• 4–7 business days — elsewhere in India.
• Up to 10 business days — remote pincodes, the North-East and island territories.

If you are ordering for a fixed event date, tell us the date when you order. We will confirm whether it is achievable before taking the order, and plan production and dispatch around it.

Packing

Trophies, crystal awards and glass plaques are fragile, so packing is treated as part of the product rather than an afterthought. Every order is double-boxed with protective padding: the piece is wrapped and seated in an inner box, and that box is cushioned inside an outer carton so nothing rests against an outer wall.

• Every item is checked and the engraving verified before it is packed.
• Orders are dispatched only after that inspection.
• Please keep the outer packaging until you have checked your order — a courier damage claim depends on it.

Tracking Your Order

As soon as your order is dispatched we send you the courier name and the tracking number by SMS and email. Tracking can take a few hours to go live with the courier after it is issued.

If you are signed in, you can also see the current status of any order at any time under My Account → Orders.

Damaged or Missing Deliveries

Please open and check your order as soon as it arrives. If anything is damaged, report it to us within 48 hours of delivery with a photograph of the item and of the packaging it arrived in.

Where the fault is ours or the courier's we remake the piece or refund you in full, including the delivery charge, and we never ask you to pay return postage. Full details are in our Cancellation & Refund Policy.